Provision of assistive technology services method (ATSM) according to evidence-based information and knowledge management

Abstract

Purpose. This article develops a standardised method for assistive technology service (ATS) provision and a logical basis for research to improve health care quality. The method is ‘interoperable’ across disabilities, disciplines, assistive technology devices and ATSs.Background. Absence of a standardised and interoperable method for ATS provision results in ineffective communication between providers, manufacturers, researchers, policy-makers and individuals with disabilities (IWD), a fragmented service delivery system, inefficient resource allocation and sub-optimal outcomes.Objectives. Synthesise a standardised, interoperable AT service method (ATSM) fully consistent with key guidelines, systems, models and Federal legislation. Express the ATSM using common and unambiguous language.Results. Guidelines, systems, models and Federal legislation relevant to ATS provision are reviewed. These include the RESNA Guidelines for Knowledge and Skills for Provision of Assistive Technology Products and Services (RESNA Guidelines), IMPACT2 model, international classification of functioning, disability and health (ICF) and AT device classification (ATDC). Federal legislation includes the Assistive Technology Act of 2004, Americans with Disabilities Act of 2008 and Social Security Act. Based on these findings, the ATSM is synthesised and translated into common and accessible language.Conclusion. ATSM usage will improve communication between stakeholders, service delivery coherence, resource allocation and intervention outcomes.