Abstract

Abstract. Nowadays due to the increasing problems of quality problems that arise in organizations, in this study, some of these problems in Tehran municipality are being tested. First, a large number of projects that need to be improved are defined. By one of multiple decision making method of MCDM which name ANP priorities. Then the most important project is selected. For doing this project, some problems arise that parts of their information are known and some are unknown. To identify and select the problems, systems are being used and the main problem can be found by using gray possible degree that are the new decision-making techniques and evaluate mathematical data which is vague and uncertain. The identified problem is analysis by using the methodology of Six Sigma and DMAIC cycle. By using Pareto charts and Minitab software the main causes of the issue is identified and then resolved. Finally, by using creative and innovative techniques, the problem solving of TRIZ is improved.

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