Abstract
Over the last few years, there has been an exponential rise in the trend to use mobile devices within enterprises. Organizations and employees are using their smart phones and tablets to aid in work. Several organizations has introduced the concept of “bring your own device†(BYOD), in order to achieve more efficiency and improved productivity. This increase in use of mobile devices, although providing benefits to the organizations, is also resulting in more effort for the information technology (IT) staff to provide support and manage these devices within the enterprise. Several organizations around the globe are implementing mobile device management (MDM) / enterprise mobility management (EMM) solutions to manage mobile devices within the organization. This study identifies the prospects and challenges in implementing EMM using a case of a large telecom service provider in United Arab Emirates (UAE).
Highlights
Over the past decade, there has been an exponential increase in the use of mobile devices.[3]
Etisalat is a leading telecom service provider and the first to start its operations in the UAE, [2] is operating in more than 15 countries in the Middle East and Africa (MENA) region [1] and is one of the biggest enterprises among the countries in the Gulf Cooperation Council (GCC)
The company decided to implement Enterprise Mobility Management (EMM) in order to manage the mobile devices being used within the organization
Summary
There has been an exponential increase in the use of mobile devices.[3]. Enterprise Mobility Management (EMM) is the set of people, processes and technology focused on managing the increasing array of mobile devices, wireless networks, and related services to enable broad use of mobile computing in a business context. This is an emerging discipline within the enterprise that has become increasingly important over the past few years as more workers have bought smart phone and tablet computing devices and have sought support for using these devices in the workplace. This paper using the case of a large telecom service provider outlines the prospects and challenges in implementing EMM.
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