Abstract
Aim To identify causes of physiotherapy sessions lost in community services. We purpose interventions to manage these absences. Methods A quality improvement group was performed, and the number of physiotherapy sessions lost was monitored in three community physiotherapy services. A control chart was done to detect external causes of instability. Internal causes were detected using a descriptive study. Results We studied 465 patients who began treatment. 61,1 % of them lost some treatment session. In this group 22,9 % accumulated more than 5 absences. Number of sessions lost by the own patient responsibility range from 9,8 to 13,8 %. Patients from 45 to 64 years old present the large number of absences (42,3 %). Conclusions We found some out of control points in the control chart. The typical patient who presents the large number of absences to treatment sessions is a 45 to 64 years old and has a neurological, soft tissue or traumatic illness anyway after surgical procedure.
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