Propuesta de medidas de intervención para gestionar las ausencias de pacientes en salas de fisioterapia

Abstract

Aim To identify causes of physiotherapy sessions lost in community services. We purpose interventions to manage these absences. Methods A quality improvement group was performed, and the number of physiotherapy sessions lost was monitored in three community physiotherapy services. A control chart was done to detect external causes of instability. Internal causes were detected using a descriptive study. Results We studied 465 patients who began treatment. 61,1 % of them lost some treatment session. In this group 22,9 % accumulated more than 5 absences. Number of sessions lost by the own patient responsibility range from 9,8 to 13,8 %. Patients from 45 to 64 years old present the large number of absences (42,3 %). Conclusions We found some out of control points in the control chart. The typical patient who presents the large number of absences to treatment sessions is a 45 to 64 years old and has a neurological, soft tissue or traumatic illness anyway after surgical procedure.