Proposta de fatores críticos para implantação da gestão da qualidade total na indústria brasileira de construção civil

Abstract

This research aims to present a proposal of Critical Success Factors (CSF) that affect the implementation of Total Quality Management (TQM) in the Civil Construction Industry in Brazil. An extensive literature review was carried out at the Scopus and Web Of Science bases to survey the CSF for the implementation of TQM in companies of different segments and in companies that work specifically in the construction industry. From this, a questionnaire was generated for distribution to professionals with experience in the civil costruction industry in Brazil. The proposed methodology was based on quantitative research, through a bibliographical study and Survey research using Descriptive Statistics and, finally, Principal Component Analysis, with the objective of studying the CSF initially identified by the literature on latent factors. After analyzing the data, it was concluded that the respondent professionals corroborated all the twenty CSF identified in the literature. In addition, two latent factors were summarized that summarize the CSF for the implementation of the TQM in the Brazilian civil construction industry. In this way, it can be said that there was a contribution to the existing literature, firstly by the support for evidences of theoretical propositions (the variables raised in the literature being corroborated by professionals) and also by the fact that latent factors were found, summarizing to two the number of dimensions to be followed by companies that want to succeed in the implementation of the TQM. The survey was conducted in companies operating in Brazil, the sample size was conditioned to the number of respondents and these were experts who have experience in companies in the construction industry. The study shows the existence of two latent factors for the successful implementation of TQM in companies operating in the Brazilian civil construction industry. The study identified TQM CSF in the literature, compared it with expert opinion through research, and identified latent factors.