Proposta de Critérios para Seleção das Tecnologias de Enterprise Application Integration: Baseado em Revisão da Literatura

Abstract

There are two approaches for the information systems integration: ERP (Enterprise Resource Planning) which is well-known, and EAI (Enterprise Application Integration). The ERP integration is not totally satisfactory as it has failed in supplying all functional areas, providing space to be filled by specialized softwares or legacy systems, mainly in market verticals where ERP could not meet. By the integration with the several types of business applications – EAI – it is possible to reach an integration or interrelationship of the business processes and/or structures; therefore, it is as strategic as operational since it affects the organizational results, providing the organizations business competitiveness and sustainability. However, the EAI’s difficulties lie in choosing/selecting the existing technologies in the acquisition process, turning the decision-making of technologies or EAI solutions acquisition a hard and complex task due to the criteria not only quantitative but also qualitative. The purpose of this research is to define criteria for EAI technologies selection. The method of research consists of literature revision to map the criteria used in softwares selection, mainly the EAI and ERP, and analysis of ISO/IEC 25010:2011 standard content on the software quality criteria and Guia de Aquisicoes do Modelo de Referencia para Melhoria de Processo do Software Brasileiro (MPS-BR) based on ISO/IEC 12207:2008 International Standard, which describes the acquisition process of software and associated services. This study has presented as contribution, aside from the significant amount of the identified criteria in the literature and their possibility of being used in software acquisition process, a set of criteria derived from scientific and technical literature, categorized in three levels, enabling EAI’s professionals to act proactively from the choice of EAI solution.