Abstract
PurposeThis paper aims to propose an approach for selecting outsourcing strategies in two level bidirectional service supply chain. Design/methodology/approachAnalytic hierarchy process (AHP) has been used for selecting two factors that have maximum influence on service outsourcing decisions. The selected factors have been integrated with quadrant analysis for selecting outsourcing strategies. Two questionnaires have been developed to indicate the importance and correlation of objectives of outsourcing and choosing factors that have influence on service outsourcing decisions in the selected service supply chain of a hospital in Isfahan, Iran. Questionnaires have been fulfilled by senior managers and supervisors in a hospital. Findings Findings indicate that customer contact and relative capability position in the process have maximum effect on service outsourcing decisions in the selected service supply chain and when relative capability position in the process is high, it is better for the decision makers to contribute with other organizations since it provides better situation to discover weaknesses of organization.
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