Abstract
It has generally been well-established, by a number of studies, that the rapid advance and global diffusion of information and communication technology (ICT) is impacting the milieu of governance along with a socio-technical transformation of society at all levels. With a growing interest in digital government, the inquiry concerning a common digital model has been raised. To assist public administrators in thinking about new digital government for their organizations, a new developmental model framework is proposed in this article. This model is drawn from value-based analysis contained in developmental policies, and a subsequent policy development process is also proposed. In doing so, the new model would represent accelerated socio-technical transformation with intelligent technologies, escalating wicked problems appearing despite technological advances. The limitations of the current finite state model are also discussed.
Highlights
Governments worldwide began using information and communication technology (ICT) for their operations since its advent in the 1970s and 1980s
From the perspective of advanced nations, as the future of digital government is not clear enough to be defined as a finite states set, the future depends upon the advancement of technology and on devising appropriate governance and people
As the future of digital government is not definable as a finite state, the framework presented in this value-based digital government (VDG) model would rather be used as a qualitative tool for assessing people’s efforts to conceptualize integrative solutions addressing wicked problems that they are facing
Summary
Governments worldwide began using information and communication technology (ICT) for their operations since its advent in the 1970s and 1980s. In the 2010s, with the advancement of smart devices and fast networks, the focus on using digital government to increase productivity in the public sector, such as using ICT for the automation and informatization of government operations, has been shifting toward achieving sustainability for the generation [10,11,12,13,14]. Three critical reasons for developing a new value-based digital government (VDG) model are as follows: (1) accelerated socio-technical transformation with intelligent technology, (2) escalating wicked problems despite technological advances, and (3) the need to address the limitations of the current finite state model. The limitations of the current finite state model are discussed for embracing the meaning of elements of previous e-Government models via a dialectic approach
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