Proposal of an Implementation Methodology of ICT Processes

Edna Dias Canedo,Rafael Timoteo De Sousa Junior,Moramay Coutinho,Ruyther Parente Da Costa,Georges Daniel Amvame Nze,Luis Henrique Vieira Amaral

doi:10.3390/info10110327

Edna Dias Canedo, Rafael Timoteo De Sousa Junior + Show 4 more

Open Access

https://doi.org/10.3390/info10110327

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Journal: Information	Publication Date: Oct 23, 2019
Citations: 1	License type: CC BY 4.0

Affiliation: Universidade de Brasília

Abstract

The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated.

Highlights

Information and Communication Technologies (ICTs) have undergone constant processes of modification, updating, and innovation, inherent to their nature
Business continuity planning is of fundamental importance to the state and there was no possibility of elaborating the continuity of ICT services, without first defining how the business should behave in the case of the need for continuity in adverse situations
The role, increasingly important in organizations, played by ICT implies that its management is carried out efficiently and effectively in order to promote the achievement of organizational objectives

Summary

Introduction

Information and Communication Technologies (ICTs) have undergone constant processes of modification, updating, and innovation, inherent to their nature. The visions and goals for the use of ICT in the public sector are broad, related to efficiency, effectiveness, and the strengthening of the functions performed. ICT has been consolidating itself as a strategic asset, integrating resources, processes, methods, techniques to obtain, process, store, disseminate, and make use of the information [3]. From this point of view, ICT Governance guarantees the excellent and regular management of ICT services, which are deployed to meet the corporate strategy of an organization. It is pertinent and relevant to develop the maturity of the technologies used by the information systems, as well as the management and governance processes associated [4]

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