Abstract
This document presents the advances in the construction of an indicator model based on the economic, social and environmental dimensions, which serve to measure the performance of manufacturing companies in terms of Social Responsibility (SR). To model the proposed indicator, the methodology of system dynamics using the iThink® software is used. The main reference for this construction is the work carried out by Pavlakova Docekalova and Kocmanova (2016) that proposes the Complex Performance Indicator (CPI). The sectors that make up the model are two: physical flow, which includes production, workers, innovation, marketing and machines; and information flow, which is represented in Key Performance Indicators (KPI) and in the CPI sector that calculates the consolidated indicator of the three groups (environmental, social and economic). The work contributes to the measurement of the performance of companies that engage in SR actions and shows the relationships and causalities between the sectors and indicators mentioned above.
Highlights
The evolution of Social Responsibility (SR) has taken place from academic and institutional perspectives
Considering the methodological proposal of Becerra, González, Herrera and Romero (2016), progress was made for the purposes of this document in two of the four phases required for the construction of the system dynamics model based on the Complex Performance Indicator (CPI) designed by Pavláková Dočekalová and Kocmanová (2016), that is, we worked on the formulation of the problem and in the design of the model, phases that allowed identifying and quantifying the variables of the model from relevant data extracted from Global Reporting Initiative (GRI) reports of manufacturing companies adhering to PG Colombia, and using causal diagrams to identify the relationship between the variables involved
These are the sector of social Key Performance Indicators (KPI), environmental KPIs, economic KPIs and the CPI
Summary
The evolution of Social Responsibility (SR) has taken place from academic and institutional perspectives The latter has elicited international regulations that have set off from guiding principles such as those promoted by the United Nations (UN), and have escalated up to industryspecific codes. The influence of “hard law” has promoted worldwide the adherence of companies to initiatives such as the Global Compact (GC), as a mechanism to develop an SR management system and the use of the Global Reporting Initiative (GRI) as a methodology for the preparation of sustainability reports In this sense, organizations use these reports to legitimize their activities and the use of sustainability indicators (Bradley and Botchway, 2018). These three dimensions must be balanced; it is common for them to move independently, generating friction between them or leading to situations where they are located above, below or next to each other (García, 2015), generating an imbalanced performance
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