Proposal of a methodology of management of the purchasing process and communication with other areas

Abstract

In the current context of extreme competitiveness, companies should redirect their efforts to a good service capacity, with a high level of service and the lowest possible total cost. The entire logistics process represents a decisive factor in the company's activity, and the management of purchases in the acquisition of materials and services should be aligned with the strategic objectives of the company as a whole, acting in an integrated manner with the other sectors, in addition to exposing actions guarded by the compliance area to avoid ethical and moral deviations, protecting Corporate Governance. The adequacy of integrity models that meet the rules that comply with current laws has become fundamental in the management of organizations as a strategic way. Therefore, the objective of this study is the implementation of a process model of application of the compliance program and the security of information and data of the company that is of fundamental importance for the acceptance of products or services in the market where they operate, as well as business continuity. The study began with the problem that the failure of communication in the company during internal and external changes can negatively affect the company's results and the conduct of employees. For this, the Inductive Method was elected and thus used a strategic tool such as SWOT analysis, a 5W2H activity mapping tool and PDCA action plan. Thus, the present study can be considered exploratory, of an applied and qualitative nature, in two aspects, bibliographic research and case study. The Research will be by observation and comparison with bibliographic research through a sample of facts identified in the company and reports of employees from various departments, of facts already occurred. Data collection was through meeting and interviewing with the professionals of the companies, reporting on the importance of the theme. We sought to know how to improve communication between the purchasing department with the other departments of the company and with the companies that maintain relationships. The results showed the main tools and compliance mechanism, proposing actions that can be used in practice with the purpose of providing a broad view of the operation of the proposed model, with transparency and ethics, thus increasing the competitiveness of the business.