Proposal of a framework for product-service systems characterization

Fernanda Hansch Beuren,Thayla Tavares Sousa-Zomer,Paulo Augusto Cauchick-Miguel

doi:10.1590/0103-6513.20170052

Fernanda Hansch Beuren, Thayla Tavares Sousa-Zomer + Show 1 more

Open Access

https://doi.org/10.1590/0103-6513.20170052

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Abstract

Abstract Product-service systems (PSS) design raises new issues, among which the need of encompassing a life cycle perspective. The aim of this paper is to propose a conceptual framework for PSS characterization through its life cycle. The purpose is to understand the structure, the sequence, and the main characteristics of PSS life cycle phases, characterizing a PSS process model. A systematic literature review was carried out to identify the PSS life cycle phases and the conceptual elements that characterize each phase. The PSS life cycle was structured based on service life cycle from the customer perspective. Afterwards, the conceptual framework was built for PSS characterization considering business model, engineering and design aspects that may be useful to guide PSS solutions development. The paper aims to make a theoretical contribution by understanding what should be done and how to perform the activities during PSS life cycle at a systemic level. Keywords Product-service systems. PSS. Design. Life cycle management. Conceptual framework.

Highlights

Product-Service Systems (PSS) have been widely discussed as a promising approach to improve the competitiveness of industrial manufacturers and to reorient the consumption and production patterns (Van Ostaeyen et al, 2013)
This paper introduces a framework to support PSS design by proposing a range of conceptual elements that need to be taken into consideration in each PSS life cycle stage
Since support frameworks are required to transfer information and knowledge from PSS life cycle to PSS conceptual design, this work aims to contribute to the body of knowledge

Summary

Introduction

Product-Service Systems (PSS) have been widely discussed as a promising approach to improve the competitiveness of industrial manufacturers and to reorient the consumption and production patterns (Van Ostaeyen et al, 2013). A PSS is an integrated product and service offering that delivers value in use (Roy & Baxter, 2009). The number of publications on PSS as strategies to increase competitiveness and to tackle sustainability issues has been increasing in recent years. The development of a product-service integrated solution raises new issues since the service component introduces further requirements, among which the need of encompassing a life cycle perspective (Cavalieri & Pezzotta, 2012). PSS is systemic and should be planned considering all stages of its life cycle (Sundin, 2009; Alix & Zacharewicz, 2012). PSS represents a system that embraces products, services a network of actors as well as an infrastructure so that all PSS elements should be considered in an integrated life cycle to satisfy consumersrequirements (Geng et al, 2010). Designing a PSS to enhance the customer experience and satisfaction remains a complex task (Carreira et al, 2013)

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