Promotion Incentive, Employee Satisfaction and Commercial Bank Performance

Zequn Chen

doi:10.4236/jss.2020.84008

Abstract

Taking employee satisfaction as the mediating variable, this paper explored the relationship between promotion incentives, employee satisfaction and performance of Chinese commercial Banks by constructing a game model, and took 30 listed commercial banks from 2009 to 2018 as samples to empirically test the conclusions. Research shows that promotion incentive can significantly improve the performance of commercial Banks, and this incentive effect is more significant in state-owned commercial Banks. Further research shows that employee satisfaction plays a part in mediating between promotion incentive and performance of commercial Banks, that is, promotion incentive can improve performance of commercial Banks by improving employee satisfaction. The research conclusion enriches the research on the path of promotion incentive on the performance of commercial Banks and provides some inspirations for the design of incentive schemes for employees of commercial Banks.

Highlights

The banking industry is an important part and core industry of the national economic system
The main research results are as follows: 1) On the whole, promotion incentive has a positive promoting effect on the performance improvement of commercial Banks, and this driving effect is more obvious in state-owned commercial Banks
3) Employee satisfaction plays a part in mediating effect between promotion incentive and performance improvement of commercial Banks

Summary

Introduction

The banking industry is an important part and core industry of the national economic system. Scholars have done a lot of research on the factors affecting the performance of commercial Banks and divided the factors into two aspects: internal factors and external factors. The study of influencing factors in the banking industry is slower than that of companies in the general industry. By learning from and developing the study of companies in the general industry, it is mainly carried out from two aspects: bank governance (Liu et al, 2012) and employee incentive (Shen & Lin, 2012; Zhang et al, 2016). The important influence of employee incentive on the performance of commercial Banks has been confirmed by many studies

Methods

Results

Conclusion