Abstract
The authors discusses the use of open source software (OSS) as opposed to proprietary closed source software in companies. Some of the questions proposed wonder who within an organization advocates the use of OSS and the reasons behind their beliefs. The authors acknowledge three levels of engagement with OSS, use of OSS, modifying OSS projects, and initiating OSS programs. Defined with technologys' technolgy support groups are five levels of employees defined as software architects, developers, testers, project managers, and general managers. Their study which used detailed interviews was conducted with input from the telecommunications department of a multinational electronics company.
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