Abstract

Banking services are one of the main Moroccan exports in Africa. These representations can be studied in order to verify the reversed country of origin effect. Can these services impact the way their users perceive the country? Do they even communicate on their origin or does their process focus on the economical variables only? These questions nurture the scientific research.

Highlights

  • Nowadays, it is clear that the offer to consumers has extended

  • A study conducted by Candice White in 2012 highlights the finding: The results indicate support for an inverted country of origin (COO)

  • Exploring the Country of Origin model in its inverted scope explores the cause-effect relationship between the experimentation of a product or service, and the perceived image of the country of origin. The latter has been the subject of several recent scientific studies; the one that has been included in the literature review, being scientifically closest to the author’s, is the Canadian one that confirms that the perceived quality of certain iconic products of a known origin impacts the perceived image of their country of origin

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Summary

Introduction

Products and services on the markets are of various origins, respecting the rules and criteria of import and export economic consequences. The consumer is experimenting more and more foreign products and services which, in his perception, tend to represent specific destinations. When referring to global satisfaction affirmation, it is normal to hear about a secure German car or an artistic and fine Italian design. These affirmations, in the light of the scientific research, have led to what is commonly known as the “Country of Origin Effect”. Price, originality and technology, this criterion impacts the consumer’s behavior towards a product and/or a service

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