Promoting or protecting my brand: the identity-expression and fear-of-imitation conflict

Abstract

PurposeThe purpose of this paper is to examine the conflict between consumers’ need to spread word-of-mouth about brands to express identity and the motivation to protect identity-linked brands from outside adoption that could dilute the brand’s symbolic associations. Current studies examine the interactive effects of self-brand connection (SBC) and consumer need for uniqueness (cNFU) on intentions to engage in brand-promoting and brand-protecting word-of-mouth behavior to in-group and out-group recipients.Design/methodology/approachExperimental scenario stimulus-based survey research was conducted, including scales measuring intentions to engage in promoting and protecting word-of-mouth, SBC and cNFU. Data for four studies were collected via online surveys and were analyzed using Hayes’ (2013) PROCESS macro and the Johnson–Neyman technique in SPSS 21.0.FindingsThe results of four studies demonstrate that the interaction between SBC and cNFU tempers intentions to engage in brand-promoting word-of-mouth and amplifies intentions to engage in brand-protecting word-of-mouth, when the recipient of the word-of-mouth communication is an out-group, but not an in-group, member.Originality/valueThis work exposes the conflict between identity-expression and fear-of-imitation by demonstrating that consumers’ tempered intentions to spread brand-promoting word-of-mouth and amplified intentions to spread brand-protective word-of-mouth are deliberate strategic mechanisms used to protect brand meaning. In doing so, this research exposes cNFU as a factor that influences self-brand-connected consumers to engage in a negative brand behavior and qualifies work in identity-expressive word-of-mouth that suggests that self-presentational concerns lead consumers to avoid spreading negatively valenced word-of-mouth about identity-linked brands.