Abstract
The present article pursues to analyze the objectives of the current national consumer protection policy and its importance as an instrument that facilitate the government’s duty to protect the consumers’ rights according to the constitutional regime in force. In such context, this paper discusses the role of the National Institute for the Defense of Competition and Intellectual Property (Indecopi) regarding the accomplishment of said objectives through the promotion of mechanisms for conflict prevention and resolution between suppliers and consumers.
Highlights
The present article pursues to analyze the objectives of the current national consumer protection policy
its importance as an instrument that facilitate the government's duty to protect the consumers' rights according to the constitutional regime in force
this paper discusses the role of the National Institute for the Defense
Summary
Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual, Lima, Perú. El presente artículo busca analizar los objetivos de la actual política nacional de protección al consumidor y su importancia como instrumentos para hacer viable la función del Estado en la protección de los derechos de los consumidores, en el régimen constitucional vigente. Se examina la función de Indecopi en la ejecución de dichos objetivos, mediante la promoción de mecanismos de prevención y solución de conflictos entre proveedores y consumidores. Palabras clave: simplificación / solución de conflictos / conciliación / arbitraje / Libro de Reclamaciones / programa de cumplimiento normativo
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