PROMETHEE Group Decision Support System and the House of Quality

Abstract

Quality function deployment (QFD) is a multi-step method that monitors customer needs throughout a product development process. The House of Quality (HOQ) exercise undertaken in the first phase of QFD is considered as the most important, since customer needs must be accurately translated into a set of technical requirements for the final product. This paper provides a PROMETHEE group decision support system (GDSS) approach that integrates the design preferences of the QFD team. We highlight the selection and ranking of the technical requirements in the HOQ exercise, where a group of multidisciplinary decision makers (DMs) in a globally dispersed QFD team is required to input their individual preferences. Our approach advances the HOQ group decision making context in three important areas. First, it treats each criterion and DM as unique in terms of the preference function and threshold levels. Second, it seeks a multi-criteria approach for the HOQ process, where some DMs may play a more important role than others on a certain criterion. Third, sensitivity analysis through the Geometrical Analysis for Interactive Assistance (GAIA) plane provides valuable information about the conflicts, similarities, or independencies between the criterion and the DMs, respectively. A case on an automotive part illustrates the performance of the PROMOTHEE approach with GAIA.