Abstract
Public and private-sector organizations make significant investments in information technology projects to enable significant business change, drive organizational efficiency and effectiveness and achieve competitive advantages. Unfortunately, many of these projects do not achieve some or all of the planned business objectives and many are outright failures. This challenge in implementing projects has led to considerable research about both what constitutes project success criteria (the dependent variable) and what are the project success factors which influence achieving a successful project outcome (the independent variables). This paper will review the current state of the literature for both project success criteria and project success factors. Based on this review of the literature, a conceptual model is proposed to predict the potential success of a project for evaluation in future research, based on an adaptation of Westerveldt’s (2003) Project Excellence® model which seeks to link project success factors with project success criteria.
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