Abstract

This paper deals with a declarative model of the performance of employees conducting variably repetitive tasks based on the assumption of aging competences. An analytical model is used to consider refreshing the competences of the team’s multi-skilled members and shaping the structure of staff’s competences to maximize their mutual substitutability in processes typical for a multi-item lot-size production. Its impact on maintaining the skill level of employees is important in cases of an unplanned event, e.g., caused by employee absenteeism and/or a change in the priorities of orders carried out, disrupting the task of software companies. The developed model implemented in the constraint programming environment enables the formulation of decision-making versions of both the problem of analysis (seeking an answer to the question to discover whether there is a solution that meets the given expectations) and synthesis (seeking an answer to the question, assuming there is a solution that meets the given expectations). The potential of the proposed reference model-based approach is illustrated with examples.

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