Abstract
Teleservice is a new service pattern that offers various application services and technology resources to clients via the Internet. It promotes cooperation among enterprises through resource-sharing and advantage-reciprocating. This paper proposes a web-based teleservice system that integrates a series of management tools in terms of client, business, project, resource and collaboration. An organizational view of project management, which contains four parts—client, system administrator, project manager and project engineer— is also given; and the responsibility of each part and the connections between them are analyzed. Based on an analysis of the running process of teleservice, methods of configuring project and workflow are put forward, and the workflow templates and node templates are designed to fit different client demands corresponding to their services. Finally, the paper briefly describes system realization and uses injection part development as an example to explain the project management of teleservice.
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