Abstract
This paper describes the early organizational diagnostic stage that a facility owner may perform as part of the quality improvement decision. The diagnostics stage represents one step of a pilot research effort performed in a collaborative consortium of industry and academic organizations. The paper starts by describing the research goals and methodology. It then describes the typical customers for project management functions. The paper then illustrates an example organization to describe the basic conflicts of authority and responsibility that was found as an important factor behind ineffectiveness. Example processes are illustrated as a vehicle to describe facets of process uncertainty. The paper ends with an analysis of the interplay between organization and processes.
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