Abstract

Good technical practices or good business practices by themselves are not sufficient to produce and deliver good products or services quickly and at a low cost. They must be integrated. Various researchers have addressed this need, but these efforts have been inconsistent and incongruent, and the supporting information technology elements were incompatible. This paper discusses ingredients of good technical practices and good business practices and presents a framework for integrating them through good project management to achieve better product or service delivery. The principles of quality, reengineering, and information technology are important ingredients of this framework. The paper explains the components of the framework and the linkages between them and discusses the potential opportunities offered by the framework to effect the simultaneous improvement of the three main objectives of a project, such as time, quality, and cost.

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