Abstract
Existing condition of national roads in the Province of North Sumatera at the end of 2014 has not been fully optimized, with the proportion of road conditions that fall into either good and medium categories still had a significant decrease each year. In addition, the width of pavement is still dominated by the class of small roads (less than 7 m). This study aimed to evaluate the effectiveness of the national road maintenance program in the Province of North Sumatera from 2012 until 2014. The effectiveness was evaluated by using the modified Importance Performance and the Customer Satisfaction Index. This results indicates that the outputs generated by the road handling in this study is somewhat different compared to those implemented by the Directorate General of Highways, especially in the handling of capacity expansion.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
