Abstract
Objective: To identify the profile of care classified as non-urgent in the Emergency Care Unit (ECU). Methods: This is a descriptive, retrospective, documentary study with a quantitative approach, carried out in an ECU located in the city of Curitiba, PR, with users from 18 years of age and blue priority in the risk classification. Data were tabulated in Excel® and analyzed in SPSS® to obtain descriptive statistics, inferences and perform the chi-square test. Results: 213 medical records were analyzed, predominantly looking for young adults, with a mean age of 39 years, female. The main clinical complaints/demands reported (p<0.001) by users were: respiratory and flu problems (36%), followed by medication administration (14%) and unprotected sexual exposure (8%). Morning calls (39%) were more frequent (p<0.001), with Monday and Wednesday being the days with the highest demand (p=0.026). The most common outcome of the consultations was discharge from the unit (61%; p<0.001). Conclusion: The care of adults up to 39 years old predominated, with greater demand during the day. The clinical complaints and demands presented were not compatible with the profile and complexity intended for an urgent and emergency service.
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