Abstract
Nursing staff's professionalism is crucial for optimal performance in healthcare, especially during pandemics, ensuring effective patient care and safety. The objective of this paper is to assess the nursing staff's effectiveness and professionalism in the fight against pandemic epidemics. In this regard, a sample size of 214 out 480 nursing staff was surveyed in this research. The study's findings have demonstrated the clear influence that honesty has on customer satisfaction, and that positive comments can inspire nurses to improve patient outcomes.
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