Abstract
The study portrays the social and health care master’s students’ (N = 19) perceptions on the changes in work practices due to digitalisation, with a special focus on online counselling. Furthermore, the data include thoughts on the impact digitalised interaction, i.e., online counselling, has on their work and professional identities. The students studied how the motivational interviewing method combined with a solution-focused counselling approach is applicable in online settings by using simulation pedagogy. The data consisted of students’ learning diaries. Furthermore, the data were analysed using inductive content analysis. The results show that the digitalisation of work practices demands blended professionalism, which allows the professional to work both face-to-face and online with clients. In addition, the education of social and health care professionals needs to address the lack of competences and skills in digitalised work practices and provide a conceptual and practical understanding of blended professionalism in the sector.
Highlights
Since 2010, the Finnish government has initiated and undertaken the task of restructuring and reforming the Finnish health and social care system
It is expected that the coordination and integration of social and health care services can lead to patient-centred care and service, and in turn increase quality and improve efficiency of the services [2]
Blended professionalism entails the change digitalisation has on work, how it compresses work, and how the embodiment of work alters when the interaction with clients happens online
Summary
Since 2010, the Finnish government has initiated and undertaken the task of restructuring and reforming the Finnish health and social care system. The health and social care system reform (SOTE) aims for citizens’ equality and equal access to services, integration of services and significant cost savings through, for example, the digitalisation of numerous social and health care services and practices. The increased costs are due to the rapidly ageing population, as well as economic and geographic disparity of municipal health care and social services [1,2]. It is expected that the coordination and integration of social and health care services can lead to patient-centred care and service, and in turn increase quality and improve efficiency of the services [2]
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