Abstract
Serials: The Journal for the Serials Community has been digitised and can be accessed in full on this website. All content is freely available on an open-access basis. Serials was published between 1988 and 2011. In 2012, the journal was retitled and is now published as Insights: the UKSG journal.
Highlights
Professional development: a Danish case-study. This case-study provides an introduction to the training activities of The Department of Continuing Education and Consultancy at the Royal School of Library and Information Science (RSLIS) in Denmark
Some years ago the Department became an independent business unit within the organization and some of the departmental and academic staff offer consultancy, with clients including public libraries, large private companies, banks, real estate companies and governmental organizations, who all suffer from similar problems
The School’s expertise in knowledge organization and related areas has proved invaluable.The article concludes with practical suggestions, based on experience, of methods for continuing professional development within the library sphere
Summary
Practical training sessions in searching all types of materials (text, images, sound, film) in electronic form are essential as well as knowledge of different formats and packaging for distribution and download to various media It is well documented from many studies that users very frequently start their information search in Google, Yahoo and other search engines. In order to stimulate a take-up of social technologies we are providing a lot of training throughout 2008 on themes such as: Web.2.0/Library 2.0, Music Library 2.0, improving blog communications, social tagging, creation of Wikis, Flickr, YouTube, podcasting techniques, etc Other core skills, such as marketing, branding and communication skills, are important competencies amongst library staff in the physical library. Do we know who the users really are? Do we know what they expect and whether they are satisfied with the services provided from the library or not?
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