Abstract
Production engineering tools for civil engineering practice – the case of QFD
Highlights
The present article illustrates the usefulness of production engineering (PE) tools using examples of quality function deployment (QFD) applications, instead
The paper is structured as follows: QFD is described in section 2; section 3 deals with civil applications of the tool; the usefulness of the tool is concluded in the final section
The tool allows the translation of the voice of customer (VoC) into a set of technical requirements (TRs) which are utilised by a producer, a service provider or a process performer to describe the provided product, service or process, respectively
Summary
The present article illustrates the usefulness of production engineering (PE) tools using examples of quality function deployment (QFD) applications, instead. The needs are expressed by the so-called voice of customer (VoC) which is defined by a set of customer requirements (CRs). The tool allows the translation of the VoC into a set of technical requirements (TRs) which are utilised by a producer, a service provider or a process performer to describe the provided product, service or process, respectively. CRs are translated into TRs thanks to the application of a house of quality (HoQ) diagram (Fig. 1) which expresses relationships between both groups of requirements. Standalone QFD tool applications seem capable of providing sufficient means for the illustration of the potential of the
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