PRODUCT QUALITY (PQ) IDENTIFICATION IN MANUFACTURING COMPANIES: THE PERSPECTIVE OF MANAGERS AND EXECUTIVES

Abstract

Pursuing quality as one of the main goals of a competitive manufacturing company is very important. The quantity of features and characteristics of a product reflects its quality. One of the most important aspects is that managers and executors (team members) must understand the importance of quality and know what factors affect it and what solutions take place with identified problems. Based on the identification of product quality from the point of view of managers and executives, problems are identified, and solutions are provided to change the situation. If they do not have a common understanding of product quality issues, the situation in production only worsens. Decision-making often requires access to real-time data, analytics, and resources that are typically managed by relevant departments or MANAGERS. Expected, that EXECUTORS follow established procedures and report issues to their MANAGERS. Organizations must empower their frontline employees with the authority and training to make decisions related to equipment operation and maintenance. The results of the Exploratory research revealed that the work of managers and executives with product quality has a lot of disadvantages. The general perspective of managers and executors in solving product quality problems and making decisions to eliminate them include a shared understanding of quality standards, effective communication, data-driven decision-making, empowerment, a commitment to continuous improvement, problem-solving skills, resource allocation, risk management, ongoing training, customer focus, and documentation. Organizations must empower their frontline employees with the authority and training to make decisions related to equipment operation and maintenance. In such cases, EXECUTORS are expected to exercise their judgment and expertise to keep operations running smoothly. The general perspective of managers and executors in solving product quality problems and making decisions to eliminate them include a shared understanding of quality standards, effective communication, data-driven decision-making, empowerment, a commitment to continuous improvement, problem-solving skills, resource allocation, risk management, ongoing training, customer focus, and documentation. By working collaboratively and emphasizing these factors, organizations can effectively address and prevent quality issues.