Abstract
The paper suggests data envelopment analysis (DEA) as a promising alternative technique to measure the relative efficiencies of production lines with several key performance indices. This study describes six key performance indices for a microwave communication company's order fulfilment process. We use four efficiency indices: global technical efficiency, pure technical efficiency, scale efficiency and mix efficiency to assess the performance of its nine production lines. The method is different from the traditional performance assessment and also considers the production line scale, management, operation and process.
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