Abstract
In the product planning procedure of machine tools, mature designers always analyze and consider various customer's requirements and also conduct necessary information processing so as to obtain the most suitable product specifications. In order to rationally systematize such a procedure, it is necessary and indispensable to analyze and establish the decision making in the product planning of machine tools. Thus, in this paper, a product evaluation method using customer satisfaction degree has been proposed to establish a product development methodology for machine tools. The validity and effectiveness of the proposed evaluation method are verified through some case studies.
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