Abstract
This chapter offers two new views and implications regarding collaborative ICT tools usage forms in product development processes, through analyses of case studies in the IT, communications, electronics, automotive (including component), machinery, semiconductor, chemical, medical and distribution fields. The first of these views illustrates how collaborative ICT tools are used in the two development processes of developing new and novel products, and upgrading existing products—in other words, ICT tools’ usage is dependent on the product development context. The second of these views describes how ICT tools’ usage differs in each of the phases (or steps) of the new product development process, by focusing on the temporal changes in business processes to see how ICT tools’ usage changes.
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