Product Cue Usage in Two Asian Markets: A Cross-Cultural Comparison

Abstract

In this paper, we report cross-cultural differences in the use of intrinsic and extrinsic product cues (physical quality, design, brand name and price) on consumers' evaluations and purchase intentions for an apparel product in Shanghai, China and Seoul, South Korea. There were some differences in Chinese and Korean consumers' use of these cues in assessing the quality, value and purchase intentions; however, differences were not extensive. Consumers in both countries relied heavily on price acceptability to determine the value of the product; however, it was used to a greater extent among Chinese consumers to determine value. Our findings revealed that design was another intrinsic product attribute that impacts product evaluations and purchase decisions for both Chinese and Korean consumers. However, design was a stronger predictor of purchase intentions among Korean consumers. Brand name was not a strong cue in product evaluations for consumers in either country, although it was a significant predictor of value perceptions among Chinese consumers.