Abstract
In recent years, the process orientation requirements engineering field has received significant interest. However, dealing with ordinary users within an enterprise for developing as-is business process is very complex because this requires skills, responsibility, knowledge, and expertise of business processes. This research answers the following questions: 1) how to systematically gather information regarding as-is business process requirements in an informal environment and by non-expert users? and 2) how can an enterprise refine the identified business process with a semantic process model? The primary purpose of this research is to develop a supporting framework that is suitable for the definition of an as-is business process to be deployed within the enterprise environment. Hence, the focus is on gathering requirements to define the as-is business process. This framework concentrates on three significant aspects of this process: development, refinement, and serialization the semantics of the process model. To accomplish this objective, the LORS framework has been proposed, which consists of four phases (List, Order, Refinement, and Serialization). The framework presents a new unique technique to identify the business process, refine the process, and generate the model semantics. This study assumes that a simple and complete framework will help non-expert users define a high-quality as-is process, such that enhance and facilitate the matching process with existing reference models. We present a case study, evaluate the case study relative to specified criteria, and research the limitations and implications discovered from our research. This research concludes that the LORS framework is simple, flexible, visible, interactive, dynamic, and effective.
Highlights
There is an increase in the application of requirements engineering to create and design the business process [1]
We present the necessary background to support the theoretical and practical concepts; a short review includes the following aspects: business process, Business process identification/discovering, documentation of the as-is business process, business process requirements engineering, business process modeling, business process model and notation (BPMN), Business Process Model and Notation (BPMN) Model Interchange Working Group (MIWG), model semantics specified by BPMN MIWG serialization, business process modeling techniques and methods/approaches/tools, and business process refinement
The contributions of this research are 1) the LORS framework, designed to discover and develop an as-is business process, 2) providing a mechanism to refine the business process model based on refinement guidelines, styles, methods, rules, and frameworks, and 3) generating the model semantics and representation using the BPMN MIWG formats
Summary
There is an increase in the application of requirements engineering to create and design the business process [1]. Tremendous amounts of time and resources are usually consumed to define and model the business process; these present many challenges to the non-expert users in order to successfully gather business requirements required to create the business process [10]. These challenges include a lack of business process modeling experience, obstacles encountered in capturing the activities flow, the complexity of the business process, difficulty in applying the guidelines associated with requirements gathering, and lack of complete knowledge and awareness of the business process. In order to define the business process, knowledge regarding the canonical concepts and architecture is required
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