Process re-engineering and success of integration projects of information technologies case study: Process modeling of a cross docking platform of a car manufacturer

Abstract

The business process reengineering is causing a wave of restructuring and reorganization of companies that largely rely on computer engineering and the potential of information and communications technology. Most reengineering researchers argue that information and communications technology (ICT) have the capacity, through their intrinsic qualities, to change the organization; this is more to computerize the existing but to redefine the work organization and sequencing of tasks and rethink the process. In this research, we present a case study of reengineering of a platform of cross docking (PCD) using the Supply Chain Operation Reference Model (SCOR) in a car assembly unit. This paper tends to dismantle the relationship between information technology (IT) and process reengineering, also, the success of integration of ICT such as EDI (Electronic Data Interchange), RFID (Radio Frequency Identification) as an approach to achieve the level of performance expected by the logistics chain studied. After presenting the different readings about the process reengineering and the impact of ICT on the performance, we will model the PCD processes by using SCOR and BPMN 2.0. The purpose of this modelling is to understand at first the functioning of the platforms of cross docking and the interactions between the upstream processes and the downstream of his customers and his suppliers. In the second stage, this modelling allowed to detect the weaknesses in the processes, further to a lack of traceability in the piloting of the internal flows. We proposed the integration of the technology RFID for landing in these weaknesses. We feigned several scenarios before and after the integration of the RFID to validate our hypotheses on the relevance of the solution RFID.