Abstract
The definition of efficient and accurate health processes in hospitals is crucial for ensuring an adequate quality of service. Knowing and improving the behavior of the surgical processes in a hospital can improve the number of patients that can be operated on using the same resources. However, the measure of this process is usually made in an obtrusive way, forcing nurses to get information and time data, affecting the proper process and generating inaccurate data due to human errors during the stressful journey of health staff in the operating theater. The use of indoor location systems can take time information about the process in an unobtrusive way, freeing nurses, allowing them to engage in purely welfare work. However, it is necessary to present these data in a understandable way for health professionals, who cannot deal with large amounts of historical localization log data. The use of process mining techniques can deal with this problem, offering an easily understandable view of the process. In this paper, we present a tool and a process mining-based methodology that, using indoor location systems, enables health staff not only to represent the process, but to know precise information about the deployment of the process in an unobtrusive and transparent way. We have successfully tested this tool in a real surgical area with 3613 patients during February, March and April of 2015.
Highlights
The application of business process standardization and analysis techniques has had a major impact on the global understanding about the concept of processes engineering [1]
The main objective of this paper is to demonstrate the potential of the combination of indoor location systems (ILS) systems with process mining techniques
The application of process mining techniques in combination with ILS systems provides an easy to use and unobtrusive way to achieve a view of the deployed process
Summary
The application of business process standardization and analysis techniques has had a major impact on the global understanding about the concept of processes engineering [1]. Quality management is associated with a complete standardization and continuous improvement within all the processes of organizations Quality models, such as ISO9001 [2] or Capability Maturity Model Integration (CMMI) [3], have clearly identified the definition, monitoring and improvement of processes as the main issue to perform a correct quality plan. This idea was traditionally and mainly focused on enterprise environments, this idea has been exported to other areas. The main clinical pathway role is to limit healthcare variability in medicine, to improve clinician performance [9,10] and to avoid errors [11]
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