Process Mining from the Organizational Perspective

Abstract

Traditional researches on process mining mainly focus on the control-flow perspective, while less attention has been devoted to resources and their relationship in the organizational perspective of business processes. This paper gives an overview of process mining from the organizational perspective and describes the current studies on organizational mining that are generally divided into several main categories: organizational structure discovery, social network analysis (SNA), resource allocation, and role mining. Each category is elaborated in detail. Furthermore, possible research directions that may improve the efficiency of business processes are discussed. These improvements include cross-organizational mining, dynamic resource optimization, and process complexity analysis.