Abstract
Background/Objectives: The knowledge management is a continuous process and to accomplish knowledge management activities organizations should practice knowledge management process for organizational growth successfully. Methods/Statistical Analysis: Process mapping of one of identified banking services which is Account Deposit offered on daily basis in commercial banks in Pakistan is done and rating Account Deposit activity for knowledge management standings by using rephrased measurements of Bohn’s Eight-Scale Stages is also done in this research. Top five banks of Pakistan are selected for this study. Account Deposit process is mapped and analysed through thematic research approach. Findings: The findings reveal a strong link between knowledge management practices with the age, network and income of the banking sector of Pakistan. This study concludes that activities in banking sector can be performed more efficiently by including knowledge management process. Keywords: Banking Sector of Pakistan, Commercial Banks, Knowledge Management, Knowledge Management Activities, Process Mapping
Highlights
Knowledge Management contains variety of practices performed by organizations to represent, identify, transfer and create knowledge
Top five banks (Allied Bank Limited, Habib Bank Limited, Muslim Commercial Bank Limited, National Bank of Pakistan and United Bank Limited) from Pakistani Banking sector are selected based on three parameters i.e. network, age and income
This research concludes that top five Pakistani banks which are selected on the basis of age, network and income by State Bank of Pakistan perform many activities on daily basis
Summary
Knowledge Management contains variety of practices performed by organizations to represent, identify, transfer and create knowledge. Various organizations have resources allocated to Knowledge Management, usually named information technology and banking sector is one of them. Omotayo[2] mentioned that the development of knowledge-based organizations is positioned on effective management of intellectual capital and assets to make sure that knowledge holders continue to create the right knowledge and value. Top five banks (Allied Bank Limited, Habib Bank Limited, Muslim Commercial Bank Limited, National Bank of Pakistan and United Bank Limited) from Pakistani Banking sector are selected based on three parameters i.e. network, age and income. Top activities are identified which are commonly practiced in selected banks, and one of the activities is measured by considering Bohn’s Eight Scale Stages[3].
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