Abstract
In the past decades, a number of methodologies have been proposed to innovate and improve business processes that play an important role in enhancing the operational efficiency of an organisation in order to attain business competitiveness. Traditional business process modelling (BPM) approaches are process-centric and focus on the workflow, ignoring the data modelling aspects that are essential for today’s data-centric landscape of modern businesses. Hence, a majority of BPM initiatives have failed in several organisations due to the lack of data-driven insights into their business performance. On the other hand, the information systems of today focus more on dataflows using object-oriented modelling (OOM) approaches. Even standard OOM approaches, such as unified modelling language (UML) methods, exhibit inherent weaknesses due to their lack of formalized innovation with business objects and the dynamic control-flows of complex business processes. In addition to these issues, both BPM and OOM approaches have been augmented with an array of complex software tools and techniques which have confused businesses. There is a lack of a common generalized framework that integrates the well-formalised control-flow based BPM approach and the dataflow based OOM approach that is suitable for today’s enterprise systems in order to support organisations to achieve successful business process improvements. This paper takes a modest step to fill this gap. We propose a framework using a structured six-step business process modelling (BPM) guideline combined with a business object-oriented methodology (BOOM) in a unique and practical way that could be adopted for improving an organisation’s process efficiency and business performance in contemporary enterprise systems. Our proposed business object-oriented process modelling (BOOPM) framework is applied to a business case study in order to demonstrate the practical implementation and process efficiency improvements that can be achieved in enterprise systems using such a structured and integrated approach.
Highlights
The concept of ‘process’ has evolved over the past few decades and is defined as a collection of activities taking at least one input to produce an output of value to customers [1,2]
Researchers have emphasized the need for business process innovation/improvement (BPI) and studies in this direction have resulted in several approaches such as continuous process improvement (CPI), business process reengineering (BPR), business process benchmarking (BPB), and process innovation (PI) [1,2,5,6,7]
The key contribution is in developing the proposed business object-oriented process modelling (BOOPM) framework with a step-wise set of practical guidelines based on the existing well-accepted business process modelling (BPM) technique and business object-oriented methodology (BOOM) approach, and with the aim to provide an easy-to-use implementation scaffolding for designing enterprise systems to achieve BPI
Summary
The concept of ‘process’ has evolved over the past few decades and is defined as a collection of activities taking at least one input to produce an output of value to customers [1,2]. The aim of the research is to propose a generalized framework for achieving BPI using the best practices of BPM and BOOM approaches in order to be well-suited for today’s enterprise systems. The key contribution is in developing the proposed BOOPM framework with a step-wise set of practical guidelines based on the existing well-accepted BPM technique and BOOM approach, and with the aim to provide an easy-to-use implementation scaffolding for designing enterprise systems to achieve BPI. Due to the limitations of the paper to primarily focus on the theoretical concepts of both BPM and BOOM for proposing a new BOOPM framework, only the key artefacts are developed for the help-desk process of the fuel retail case study in order to serve as an illustration for achieving BPI using BOOPM.
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