Abstract
This chapter presents information for both practitioners and academicians about Six Sigma (SS) methodology. Main goal is to provide an overview of Six Sigma, from its beginning until nowadays, giving a description of its phases. A literature research was conducted to determine the Critical Success Factors (CSF) and Tools and Techniques (T&T) more frequently used by practitioners around the world. In order to illustrate the five phases development, a case study of six sigma implementation in an electronic manufacturing company is presented, obtaining a successful implementation taking into account defects rates and their impact on saving and customer satisfaction. Findings support congruence between theory and practice through the use of some CSFs and T&T. It is important to remark that the use of correct T&T plus a consideration of CSFs may considerable increase chances to obtain benefits implementing SS. Finally, is also mentioned the relevance of integrate methodologies for process improvement like six sigma and lean manufacturing, named Lean Six Sigma (LSS) in order to obtain optimal results.
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