Process Improvement in PT. Docil Berkah Abadi Using Business Process Improvement (BPI) Framework

Abstract

PT. Docil Berkah Abadi is a retailer that offers motorcycle accessories, primarily windshields, via e-commerce, resellers, distributors, and an offline store. Additionally, subsidiary companies sell additional varieties of accessories. Mission of this organization is to dominate the market for motorcycle accessories in Indonesia and to innovate our products via subsidiary companies. PT. Docil Berkah Abadi has serious problems in its business process because the previously running business processes are not effective and result in too large fixed costs incurred by PT.Docil berkah Abadi This is the time from the beginning of the order acceptance until the goods are sold too long. The number of employees who have been discharged does not correspond to the salary costs already incurred by PT. Docil Berkah Abadi This is a very expensive rental because you have to store a lot of stock. The aim of this study is to improve business processes by understanding the roots of the problem with Root Cause Analysis (RCA) and improve the business process with Business Process Improvement. (BPI). The author uses five whys on Root Cause Analysis (RCA) analysis and performs identification on business early processes, and improves business by streamlining with Bureaucracy Elimination and Upgrading. This study was conducted using qualitative methods. The researchers conducted in-depth interviews with several divisions of the company to gain insight into the business processes of the enterprise. The results of the interviews showed that the business processes used by the company are still less accurate. Using interview insights, the researchers built a new process business using flowchart.