Abstract
Summary This paper discusses the process evaluation-results from a larger study. Impact and outcome evaluation results are discussed elsewhere. The larger study was a comprehensive, independent and controlled evaluation of an employee assistance program (EAP) in one blue collar workplace of 400 employees. The EAP service provider supplies an external counselling service for employees in Western Australia. In this multiple time series design, the experimental group was those who used the EAP counselling service, and the two comparison groups were those who used Self-Arranged Counselling, and those who had No Counselling, over the 2.5 years of the study. Measurements were taken by employee surveys and employee records in five sets, 2 pre and 3 post EAP. The EAP was found to be implemented as planned, and effective in terms of being utilised, and in penetrating the pool of troubled employees in this particular company. Awareness and knowledge of the EAP were high for both supervisors and general staff, but a...
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