Abstract
The composition and volume of patients treated in a hospital, i.e., the patient case-mix, directly impacts resource utilisation. Despite advances in technology, existing case-mix planning approaches are mostly manual. In this paper, we report on a solution that was developed in collaboration with the Queensland Children’s Hospital for supporting its case-mix planning using process mining. We investigated (1) How can process mining capabilities be used to inform hospital case-mix planning?, and (2) How can process data be used to assess hospital capacity assessment and inform hospital case-mix planning? The major contributions of this paper include (i) an automated workflow to support both process mining analysis, and capacity assessment, (ii) a process mining analysis designed to detect process performance and variations, and (iii) a novel capacity assessment model based on limiting-resource saturation.
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