Abstract
Process chain network (PCN) and business process modeling notation (BPMN) are two alternative ways to visualize a service delivery process. They take different perspectives towards service operations and are used in slightly different circumstances. We examine the similarities and differences between concepts in PCN and BPMN, using the method of conceptual evaluation and suggest ways that they can be used by service designers. Specifically, we conclude that whilst PCN focuses on customer-provider interaction, BPMN can depict all communications between different organizational departments, roles and systems.
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