Abstract
This paper presents a new business excellence model based on critical business processes that are required to achieve world class operations. It is important to also evaluate the status of the firm as a world class company. 168 business practices have been identified and the results of business excellence have been measured by 29 performance indicators. Best global practices used in MNCs have been used for developing the model. This model has been tested in a sample of 75 top performing listed companies in India through Correlation, Median split t-tests, and Path analysis techniques. The study was conducted during 2009–2012. Important determinants of excellence in Indian companies have been identified. The model is simple to use by self assessment and gives clear directives on required benchmarks and processes.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
