Process assessment by evaluating configuration and change request management systems

Abstract

This paper presents an approach for assessing process qualities based on evaluating metrics on change request and configuration management systems. It is based on user-defined quality models to enable quality evaluations customized to the information needs of an organization. Further on the concept of declarative metric specifications is introduced, which enables a precise definition of metrics on an appropriate abstraction level. With the corresponding tool support given in the QMetric tool suite, this concept simplifies development and validation of the metrics needed for quality evaluations.