Process approach in the modernization of the quality management system and business process management at electric power enterprises in Russia

Abstract

The modern economic paradigm, evolving in step with digital and innovative transformations, which has repeatedly scaled the role of business process automation, dictates an objective need for a conceptual rethinking of the constants of the functioning of Russian companies, and in general, the possibilities of constructing their new economic identity. Stabilization (resuscitation) of the functional core of the life support of domestic organizations during a period of external disturbances, extremely high economic turbulence, a change in the geopolitical landscape and a critical narrowing of the sanctions ring require a serious reorganization of existing business processes in organizations.Of particular importance in delineating new economic contours is ensuring sustainability for strategically important enterprises for our country. We are talking, first of all, about the electric power industry, which traditionally serves not only as the locomotive of Russia’s economic progress, but as the basis of the economic system, on the stable functioning of which national security depends. The electric power industry is in the most vulnerable position today, due to: 1) a complete embargo on Russian energy resources and 2) the global trend towards green energy.The subject of research in the article are the possibilities of the process approach in the modernization of the QMS and the management of business processes in electric power organizations. The methods of retrospective, graphical, comparative, statistical, prospective analyzes were used in the work. Research results are to identify the role, benefits, specifics of the application of the process approach in electric power organizations. The main problems in the modeling and functioning of the process approach are identified, as well as the possibilities for solving them with an emphasis on knowledge management processes and the use of artificial intelligence.