Proces uczenia się o interesariuszach w publicznym podmiocie leczniczym

Abstract

The functioning of modern healthcare organization is determined by the increasing demands of the beneficiaries of health services, budgetary constraints and the need for political consensus. These problems generate increased spending on public health needs and force policy makers to seek effective management instruments. Pro-efficiency solutions for public sector lead healthcare managers to build flexible strategies which mean the necessity of preparation and often redefining the strategic goals and ways to achieve them as a response for stakeholder’s needs. That makes knowledge and learning process about stakeholders an important part of a new public management paradigm. This paper consists of theoretical part, where on the basis of literature studies problems of organizational learning are presented, as well as practical part which presents some research results being a part of three projects carried out by the Department of Public Management and Social Sciences – Stakeholder analysis in the management of the public organization carried out in 2009-2011, Learning Organizations Survey in public health care units carried out in 2010 and the Organizational culture of public organizations carried out in 2012-2014