Abstract

is known that the most errors in the medical biochemical laboratory belong to the pre-analytical phase of the work. In order to constantly care for patient safety and reduce laboratory errors, it is necessary to control the quality of the pre-analytical laboratory work process. It can be implemented by different procedures, but the most significant way is by monitoring quality indicators. The aim of this paper is to present selected quality indicators of the pre-analytical phase from the project of the International Federation for Clinical Chemistry and Laboratory Medicine "Quality Indicator Model" which describes the quality and possibilities of the pre-analytical phase process in the medical laboratory. The work covers the period from April 2014 to December 2015. The examination was carried out in the Polyclinic Laboratory Diagnostic Service of the Center for Medical Biochemistry of the Clinical Center of Serbia. The results are presented through the six sigma quality evaluation system. The analysis of the obtained results of the monitored quality indicators enabled the assessment of critical procedures and their improvement, prevention of errors and the application of corrective measures, all with the aim of improving the overall performance of the medical laboratory

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